Crescent Bank Strengthens Online Security Measures and Provides Customer Guidance

In an era dominated by digital transactions, the importance of secure online banking cannot be overstated. Crescent Bank, a prominent player in the banking industry, has implemented a series of robust security measures to safeguard its online services. Additionally, the bank offers valuable guidelines to help customers ensure a safer online banking experience.

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Did you receive notice from Crescent Bank that your information was breached?
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Enhancing Security at Crescent Bank

Crescent Bank has demonstrated a commitment to the security of its customers’ financial information by employing a range of advanced security measures:

1. Network Security Controls: Utilizing state-of-the-art network security controls, including firewalls and Intrusion Prevention Devices (IPDs), Crescent Bank effectively defends its systems against unauthorized access attempts.

2. SSL Encryption: The bank’s website benefits from Secure Socket Layer (SSL) encryption, ensuring that sensitive data such as account numbers and personal information is transmitted securely over the internet, rendering it unreadable to potential cyber threats.

3. Authentication Controls: Complying with federal banking guidelines, Crescent Bank enforces strict authentication controls for its online platforms, adding an extra layer of security to prevent unauthorized access.

4. Employee Training: Crescent Bank prioritizes the importance of its employees in maintaining security. All bank personnel undergo regular security awareness training to stay informed about evolving threats and best practices.

Customers: Active Participants in Security

While Crescent Bank takes significant steps to protect customer data, they also emphasize the role customers play in maintaining account security. Here are some vital guidelines for customers:

1. Safeguarding Credentials: Customers are advised never to write down or share their username, password, or security questions with anyone, as these details are critical for account access and should be kept confidential.

2. Phishing Awareness: It is important for customers to exercise caution when encountering suspicious emails or unsolicited phone calls requesting account information. Crescent Bank reaffirms that it will never solicit credentials via email or phone calls.

3. Strong, Unique Passwords: Creating strong, unique passwords that are challenging to guess is recommended. Avoiding easily obtainable information like birthdates or family names is essential, with secure passwords including a mix of lowercase and uppercase letters, numbers, and special characters.

4. Logging Out Securely: To prevent unauthorized access, customers should always log out and completely close their browser when finishing an online banking session, particularly on shared computers.

5. Installing Security Software: Protecting their devices by installing anti-virus and anti-spyware software, regularly updating, and conducting scans can help customers detect and remove potential threats. The use of a firewall is also suggested to safeguard internet connections.

6. Email Encryption: Customers should refrain from sending confidential information in unencrypted emails and contact Crescent Bank’s Customer Service for secure communication methods when necessary.

Recognizing Signs of Hacking

Vigilance is key in the realm of online security, and customers should be aware of potential signs that their computer may have been compromised, including:

  • Difficulty logging into online banking.
  • A noticeable decrease in computer speed.
  • Alterations to the appearance of the screen.
  • Frequent computer freezes or unresponsiveness.
  • Unexpected requests for one-time passwords during online sessions.
  • Unusual pop-up messages, particularly those related to connectivity issues with the bank’s system.
  • The appearance of new or unexpected toolbars and icons.
  • Difficulty in shutting down or restarting the computer.

In the event customers observe any of these signs, Crescent Bank advises immediate action, such as running or installing a virus scanning program, updating the computer system, securing wireless routers, resetting passwords, or contacting the bank’s dedicated helpline at 877-831-3334 if suspicious account activity is suspected.

In summary, Crescent Bank is actively committed to enhancing online security measures, and it provides valuable guidelines to empower customers to protect their accounts in the digital age. These efforts collectively contribute to a safer online banking experience for all.