Muscatine Power and Water Breach: 36,000 Affected, Action Urged

What You Need to Know

Over 36,000 individuals may have been affected by a data breach at Muscatine Power and Water, where unauthorized access was gained on or about January 26, 2024, potentially exposing names, Social Security numbers, and customer proprietary network information (CPNI) related to telephone service.

  • Company NameMuscatine Power and Water (MPW)
  • Date Filed: Unspecified
  • Number of People Affected: Over 36,000
  • Data Breached:
    • Name
    • Social Security number
    • CPNI pertaining to telephone service (e.g., billed amount, telephone number, call details, including minutes of usage)

Who’s Affected & What Data Was Breached

Affected Customers

The data breach at Muscatine Power and Water (MPW) impacted sensitive personal identifiable information of over 36,000 individuals. These individuals are now being notified by MPW about the breach and the potential impact on their personal information.

Data Compromised

The data accessed and potentially acquired by an unauthorized party includes names, Social Security numbers, and Customer Proprietary Network Information (CPNI) related to telephone service. CPNI includes details such as billed amounts, telephone numbers, call details, and minutes of usage.

Muscatine Power and Water Data Breach Summary

Introduction to the Data Breach

A data breach has occurred at Muscatine Power and Water (MPW), impacting sensitive personal identifiable information (PII). The incident affected over 36,000 individuals, with potential exposure of names, Social Security numbers, and information related to telephone services.

Discovery and Initial Response

MPW discovered the data breach in which unauthorized access to sensitive personal information may have been obtained. The breach was detected in the company’s corporate network environment.

Timeline of the Data Breach

Unauthorized Access

The breach occurrence was pinpointed to have happened on or about January 26, 2024. It was during this time that the unauthorized party is believed to have accessed the sensitive information.

Notification to Affected Individuals

Following the discovery and investigation, MPW began the process of notifying affected individuals on March 1, 2024. This was carried out to inform them of the breach and the potential impact on their personal information.

Information Potentially Exposed

The data accessed during the breach primarily included three categories of PII:

Personal Identification

The exposed data included names and Social Security numbers of individuals, which are considered highly sensitive and can be used for identity theft.

Telephone Service Data

Customer Proprietary Network Information (CPNI) related to telephone services was also potentially compromised. This included details such as billed amounts, telephone numbers, call details, and usage minutes.

Protective Measures Suggested for Affected Individuals

In response to the breach, MPW has outlined steps for affected individuals to secure their personal information. They have recommended close monitoring of account statements and credit reports, changing passwords, and enrolling in credit monitoring services if provided.

Conclusion of the Incident

The breach at Muscatine Power and Water represents a significant exposure of personal and service-related information. The company’s initiative to notify affected customers and recommend protective actions underscores the seriousness of the data breach. Affected individuals have been instructed on ways to safeguard their information against potential misuse.

Muscatine Power and Water Overview

Who They Serve

Muscatine Power and Water (MPW) is a multifaceted utility service provider catering to the needs of Muscatine, Iowa, and its neighboring communities. The organization serves approximately 13,000 customers, addressing various utility requirements at both individual and community levels.

Services Provided

The core services offered by MPW encompass the distribution of water, electricity, internet access, television, and telephone services. As a crucial service provider in the region, it ensures that residents and businesses have access to essential utilities for daily operations and living standards.

Water Services

With a strong commitment to quality and reliability, MPW delivers over 10 billion gallons of safe drinking water annually to the local population. This service is fundamental to the health and well-being of the community, underlining the importance of MPW in the regions infrastructure.

Electric Supply

The company’s electric supply service plays a pivotal role in powering homes, businesses, and public facilities throughout Muscatine and its surrounding areas. MPW’s electrical services are integral to the maintenance of everyday life and economic activities.

Internet, TV, and Phone Services

In addition to water and electric supplies, MPW provides internet, television, and phone services. These communication services are essential to staying connected in today’s world, whether it’s for business, education, or personal use.

Network Infrastructure

MPW’s dedication to infrastructure development is evident in its extensive network, which includes over 688 miles of combined electric and communications lines and water pipes. This vast network is critical to delivering uninterrupted service and supporting the community’s growth.

About the Organization

As a not-for-profit entity, MPW operates with a customer-centric approach, focusing on service reliability and affordability. Founded in 1900, its long-standing presence in the community reflects a history of adapting to technological changes and evolving customer expectations.

Employment and Local Impact

The utility provider is also a significant employer in the region, with over 200 individuals contributing to its operations. MPW’s role as a job provider enhances its impact on the local economy and underscores its importance as a pillar in the community.